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Char’s Cakery offers free delivery on:
orders over £80 within a 5 mile radius of Hemel Hempstead (HP3)

For orders over 5 miles please provide the full delivery postcode when requesting a quote and the cost will be confirmed.

Collections are from Hemel Hempstead (HP3). The full collection address is sent on your invoice.

All of our cakes are made fresh and therefore stay moist for days following your event. However, once cut we recommend that your cake be eaten within 3 days.

Please do not store cakes in the fridge, but a cool dry place.

Due to the delicate nature of cakes we do prefer to deliver tiered cakes. If you would like to transfer a cake yourself this is not a problem. We recommend the boot of a car in the centre if possible on a non-slip mat. The foot well of the car is also a suitable place for smaller cakes, If you are transporting a cake in your car please keep direct heat away from the cake.
A 50% deposit is required to secure your order. Without this deposit the order is not finalised and cannot be guaranteed.

The remaining deposit is due 1 week prior to the event.

If you are ordering a cake at the last minute (within 1 week of the event) then the full payment is required to secure your order.

Bookings are taken on a first come first served basis. So we do recommend contacting us as soon as you know the date of your event to book you cake in and put down a deposit.

Occasionally last minute cakes are possible, so it is always worth checking with us if you have a short notice period for an event.

The possibilities for cakes are endless and a very creative process. It is no problem basing your cake on a design we have done in the past.

Another option is doing a Google image search for cakes and sending images over to us that have caught your eye. These can then be used to inspire a cake perfect for you. The cake will be personalised and tied into the final theme of your event so it is well and truly bespoke.

We also love receiving sketches of what you imagine your cake looking like. Don’t worry if you “can’t draw”. This really helps us when meeting your expectations.

We currently offer egg-free cakes (in vanilla and chocolate) and vegan cupcakes we are looking into gluten free cakes in the future.

Yes we offer tasting and consultation sessions for all cakes over £250 for a fee of £25.00. This fee is deducted from the final cost of the order if you choose to commission a Char’s Cakery cake.

For orders less than £250 a taster or consultation is still available this is non-refundable in this case.

The best place is via or online quote form found here.

You may also order via email and telephone.

Once the final spec has been confirmed an invoice will be sent via email.

We accept credit/debit card, PayPal or BACS transfer

Your order can be fully amended within 24 hours of it being placed. At times other amendments are possible after this, please contact us if a change is required.

Refunds are provided if the cake has broken beyond repair while in our possession while in transit.

No refund is offered if you have paid your deposit but you no longer need the cake. Deposits are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that date.

Orders paid in full and cancelled with more than 2 weeks notice will receive a partial refund of 50% of the total amount paid.

Orders paid in full and cancelled with LESS than 2 weeks notice will receive no refund.

We recommend taking out wedding/event insurance which will cover the cost of your cake and other expenses should the wedding/event be cancelled for any reason.